Best Practice Help Line

• The Best Practice Help Line is a service that provides best practice consultation via the telephone or online conference on how to effectively manage employee relations and address day-to-day workplace incidents and concerns including:
  • Termination;
  • Discipline;
  • Hiring;
  • Responding to incidents of wrongdoing;
  • Threats of litigation;
  • Crisis management;
  • Lowering exposure; and
  • Other events that can occur in the workplace.
• Best practice advice focuses on:
  • Risk management;
  • Loss prevention; and
  • Litigation avoidance.
• The Best Practice Help Line calls are scheduled during work hours from 10:00 am to 5:00 pm Eastern Standard Time.
• Most calls can be scheduled on the same business day or within 24 hours of the receipt of the request.
• There is no limit to the amount of times a user may request a call or the time a caller is allotted.
• Help Line users must be able to provide proof of being an insured and must sign an acknowledgment form that states:
  • Legal advice is not provided;
  • The service is not for making claims; and
  • The service does not replace the advice of an attorney in their jurisdiction.

To schedule a call, please complete the Best Practice Help Line Request Form and return it via fax to 1-918-712-5965 or e-mail to BPHL@mccalmon.com. Should you need further information, you can call 1-888-712-7668.